Have you ever had a client call cut out part way through? Or struggled with the hidden fees associated with talking internationally? These are both problems that can be avoided by using VoIP and, in this section, we take a closer look at other ways in which the technology can benefit businesses on the ground level. 

Cost savings

VoIP allows you to avoid both cumulative and one-off costs. These include:

• PBX (Private Branch Exchange) fees: With cloud-based VoIP connections, you avoid paying for the on-premise hardware to connect landline phones.
• Copper wiring costs: VoIP networks are full-duplex meaning that they can transmit and receive data simultaneously over the same network cable and you don’t need to pay for the expensive infrastructure.
• The costs of scaling:  With no need to pay for new hardware, you can add and remove lines for a much more affordable rate. 
• Calling expenses: VoIP calls are cheaper because they leverage existing broadband connections. This eliminates the need for separate telephone lines and long-distance carriers which often come with costly per-minute charges. 
• Staffing costs: VoIP’s automated handling means you don’t need to pay for a secretary to answer your phone calls.
• Recurring fees: With VoIP, you avoid many of the tax, repair and maintenance costs associated with landlines.

Empowering remote work

Research from the Bureau of Labor Statistics shows that 27% of the U.S. workforce is currently working remotely. And since traditional telephone services require physical infrastructure and fixed phone lines, they don’t easily allow companies to adapt to this shift.

VoIP, on the other hand, enables remote and hybrid workers to maintain consistent communication wherever they are. VoIP numbers, also known as virtual numbers, are completely portable and video conferencing and integrated voicemail play a key role in keeping colleagues connected.

Improving customer satisfaction

For companies with customer service lines, VoIP is reassuring since it offers a reliably high call quality and, consequently, happy customers. VoIP comes with less downtime compared to traditional phone systems as it is built with redundancy and failover capabilities that minimize the risk of service interruptions due to hardware failures or network issues

VoIP calls also typically use only 1/8th of a megabyte of data per minute, an efficiency that’s achieved through advanced voice data compression techniques and the intelligent muting of participants when they’re not speaking. As a result, businesses can expect superior call quality, and fewer echoes, delays, and background noise.

Enhanced productivity

By enabling seamless communication and bringing voice, video and messaging services onto a unified platform, VoIP facilitates faster decision-making among teams. And this has a direct impact on productivity. 

Features like three-way calling and call recording can also further accelerate this boost by allowing people to connect for impromptu brainstorming sessions while ensuring that valuable insights and discussions are captured and can be easily revisited.  What’s more, future VoIP trends such as ChatGPT and 5G also show promising signs of further boosting productivity. 

Increased security 

VoIP has integrated security features that make it a safer choice than traditional telephone services. These include:

• Encryption which encodes conversations and data to ensure that people can’t intercept it
• Authentication mechanisms that verify the identity of users and devices to prevent unauthorized access.
• Access control systems to protect against unauthorized usage and potential security breaches.
• Firewall Integrations to filter and monitor network traffic. 
• Intrusion detection and monitoring of suspicious network activity.