For call centers or contact centers, the need for a robust call queue system is critical to the customer experience. The right queue solution can improve the overall efficiency of your business and enhance customer experience. Picking the right call queue system for any business is made much more simple by first deciding to switch from a legacy phone system to a hosted telephone service. Furthermore, a Zippia study showed that cloud based call centers have 27% less downtime. Therefore, the efficiency of your telephone system can make or break your contact center.
Now that the differences between ACD Queues Pro, and Ring Groups is clear, you can learn more about how VirtualPBX deploys these technologies, respectively. Or our Sales Team can lead you through a Free Demo of our Business Phone System to show you, live, how these features work.